Sales Associate (Pocket Specialist) – Full time

Reporting to:  Floor Manager / Assistant Store Manager
Date:  September 2019



The Pocket Specialist’s main objective is to provide an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times.  Focusing on all details with a firm, clear and highly professional approach.

Key responsibilities include but are not limited to:

Customer Service and Sales:

  • Ensuring the very best levels of customer service at all times.
  • Strong understanding of product knowledge with particular attention of the Pocket Space.
  • Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building while always prioritizing Pocket Space sales/needs.
  • Delivering personal monthly and seasonal sales targets, as well as Pocket Space sales targets, always communicating and working closely with the team to do so.
  • Ensuring that customers are added to the DSM Database, and clientelled proactively.
  • Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM.
  • Maintaining a Customer Book of key clients and VIP’s.
  • Maintaining open communication with CDG stores/pocket space to ensure consistency in service and strategy as we build success in the NY market as a whole.

Stock and Brand Management:

  • Brand Ambassador, taking ownership of the Pocket Space.
  • Keeping Pocket Space replenished, and ensuring BOH standards are organized.
  • Regular stock checks in partnership with Inventory Manager.
  • Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales.
  • Clear understanding and maintenance of Pocket Space VM standards, as well as overall VM standards in the store and on the floor.
  • Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of Pocket Space expectations.




  • A highly motivated and competent individual able to converse at all levels both internally and externally.
  • A self-starter able to set the standard by their own professionalism and attitude.
  • Must be energetic, motivated and organised. Willing to do whatever is required to get the job done.
  • Structured but approachable, with a flexible outlook able to adapt to the changes in the business.
  • Able to multi-task in order to drive the business forward.


  • Retail sales and expertise within a high-end/luxury business for at least 2 years
  • Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
  • Specific understanding of all collections and stock availability at DSM
  • Client book of potential New Business for DSM
  • Attendance to relevant trainings (i.e. clienteling, sales development..) beneficial
  • Language skills beneficial
  • Knowledge of Retail Pro beneficial


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