Sales Associate

Reporting to: Floor Manager/Assistant Store Manager
Date: September 2019

 

JOB DESCRIPTION

The Sales Associates main objective is to provide an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times.  Focusing on all details with a firm, clear and highly professional approach.

Key responsibilities include but are not limited to:

Customer Service and Sales:

  • Ensuring the very best levels of customer service at all times
  • Strong understanding of product knowledge
  • Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building
  • Delivering personal monthly and seasonal sales targets, always communicating and working closely with the team to do so
  • Ensuring that customers are added to the DSM Database, and clientelled proactively
  • Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
  • Maintaining a Customer Book of key clients and VIP’s
  • Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole

Stock and Brand Management:

  • Brand Ambassador, taking ownership of areas of responsibility
  • Keeping areas of responsibility replenished, and ensuring BOH standards are organized
  • Regular stock checks in partnership with Inventory Manager
  • Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales
  • Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor
  • Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of expectations

 

THE IDEAL CANDIDATE

 Attitude:

  • A highly motivated and competent individual able to converse at all levels both internally and externally
  • A self-starter able to set the standard by their own professionalism and attitude
  • Must be energetic, motivated and organised. Willing to do whatever is required to get the job done
  • Structured but approachable, with a flexible outlook able to adapt to the changes in the business
  • Able to multi-task in order to drive the business forward

 Skills:

  • Retail sales and expertise within a high-end/luxury business for at least 2 years
  • Possesses an in depth knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues
  • Specific understanding of all collections and stock availability at DSM
  • Client book of potential New Business for DSM
  • Attendance to relevant trainings (i.e. clienteling, sales development..) beneficial.
  • Language skills beneficial
  • Knowledge of Retail Pro beneficial
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